“ ” Boss vs. Leader: Boss Orders employees Depends on authority Places blame for breakdowns Inspires fear Says, “I” Uses people Takes credit Commands Says, “Go.” Leader Coaches and mentors team members Depends on good will and trust Accepts blame and fixes breakdowns Generates enthusiasm Says, “We” Develops people Gives credit Asks Says, “Let’s go!” Words are free. It’s how you use them that may cost you. - Reverend J. Martin do the right thing