Instead of saying… That deadline is ridiculous! I don’t have enough information to do this. It’s after 5:00 pm! I’m too busy! I don’t think so! Why are they doing this last minute? Are you kidding me?!?!?! NO!!! Say this… That’s tight, but let me see what I can do to make that date. Let me reach out to others to see if I can get clarification. OK. I see you really need my help. What can I do to assist? Let me try to fit you in. No problem, I’ve got this! That’s going to be tough to do, but I’ll find a way to make it happen. (deep breath) Alright. Let’s make this happen. YES!!! The everyday YES that makes YOU the hero! Be a miracle worker. Make the impossible possible. We’re with you! yes before no